General terms and conditions

§ 1 Conclusion of the contract, persons

The guest accommodation contract is concluded as soon as the holiday apartment has been ordered and confirmed. The booking is made by the booking guest for all persons registered in the booking. The person making the booking is liable for all registered persons.

The accommodation may only be occupied by the people named in the booking. In particular, the number of people must not be exceeded. This also applies to children, toddlers, babies and teenagers. There is no entitlement to occupancy with more than the agreed number of people. The landlord can refuse to accept additional people or, if necessary, make it dependent on additional compensation. Leaving the holiday apartment to third parties is not permitted.

§ 2 Fulfillment of the contract

The conclusion of the guest accommodation contract obliges the contractual partners to fulfill the contract, regardless of the duration of the contract.

§ 3 Withdrawal, cancellation

If the contractual services are not used, the guest is obliged to pay the agreed or usual price, less the expenses saved by the landlord. The landlord’s cancellation conditions apply.

The guest may withdraw from the contract at any time. In the event of such a withdrawal, the landlord will claim compensation for loss according to the following scale:

resignation until

45 days before the start of the rental: 10% of the rental price

44-33 days before the start of the rental: 30% of the rental price

32-22 days before the start of the rental: 60% of the rental price

21-12 days before the start of the rental: 80% of the rental price

11 days before the start of the rental period – start of the rental period: 90% of the rental price

The guest can offer an appropriate replacement tenant. The landlord can accept the proposal in text form. The replacement tenant assumes all rights and obligations of the previous tenant. The replacement tenant must confirm the acceptance of the contract in advance in text form. If the replacement tenant takes over the guest accommodation contract, the landlord can charge a processing fee of €50.00 from the outgoing tenant. The cancellation fee is waived.

When booking via platforms such as Airbnb.de, booking.com, fewo-direkt.de or similar, the cancellation conditions agreed there apply.

For cancellations due to pandemic-related situations (e.g. travel restrictions):

·       Cancellation up to 5 days before arrival: 100% refund of the rental price and the cleaning fee minus the accommodation price for the first night.

·       Cancellation from 5 days before arrival until the day of arrival: 50% refund of the rental price, 100% refund of the cleaning fee

§ 4 Consequences of cancellation

The landlord is obliged in good faith to allocate the unused holiday apartment to someone else if possible in order to avoid cancellations. Cancellations must be made in writing. Until the holiday apartment is rented out elsewhere, the guest must pay the amount calculated in accordance with Section 3 for the duration of the contract. Early departure or later arrival does not entitle you to a price reduction.

§ 5 Arrival and departure

The holiday apartment is available to the guest from 4 p.m. on the day of arrival and until 11 a.m. on the day of departure. Any agreements made otherwise are made as a gesture of goodwill and are not binding.

§ 6 Duties of care

The guest is obliged to treat the rental premises and furnishings with care. Any damage caused must be reported and replaced by the guest. When moving into the premises, the guest checks the furnishings for completeness and usability. If something is wrong, any damage can be reported to the landlord immediately. The guest must also immediately report any damage that occurs during the rental period. If the guest does not comply with this notification obligation, he or she is not entitled to a rent reduction due to these objectionable points. The landlord has the right to compensation in an appropriate amount if unreported damage is discovered after the stay.

Moving or rearranging furniture or using unoccupied beds and their bed linen is not permitted. In this case, the landlord can charge an additional cleaning fee.

The programming of the TV system cannot be changed.

Netflix access may only be used in the respective holiday apartment. Violations will be subject to a charge.

Rest periods must be observed. The holiday apartments are equipped with systems for measuring noise levels in order to avoid extreme noise pollution.

§ 7 Method of payment

Payment is made in accordance with the written agreement in the booking contract. A deposit may be required. The landlord determines the amount of the deposit. If the deposit is not paid or the deposit is not paid on time, the landlord has the right to cancel the booking. This means that all tenant claims are forfeited. If the apartment is not canceled or the apartment cannot be rented to someone else, the guest remains obliged to pay the travel price minus any savings the landlord may make (see § 3).

§ 8 Non-smoking regulations

For fire safety reasons, all rooms are non-smoking. In the event of non-compliance, the landlord is entitled to charge an extra cleaning fee.

§ 9 Pets

Pets are only allowed in the holiday apartments after prior express agreement and written confirmation. In the event of violations, an additional cleaning fee of EUR 250 will be charged.

§ 10 Access to the holiday apartment

Some of the apartments are equipped with smart lock systems. The guest receives digital access authorization during the rental period. If the landlord issues a transponder for the use of the Smartlock system, the guest is obliged to pay EUR 20 per transponder if it is lost. Otherwise, access to the apartments is via house and apartment keys, which are stored in a key box. Before arrival, the guest receives a corresponding code to open the key box. If house and/or apartment keys are lost, the guest is responsible for the costs of replacing the respective door lock or, if the locking system is used, all door locks in the house, including three replacement keys.

§ 11 Liability

The landlord is only liable for damage caused intentionally or through gross negligence. In the event of a slightly negligent violation, liability for cardinal obligations is limited to the contract-typical and foreseeable damage.

The exclusion of liability does not apply to injury to life, body or health.

The provider is not liable for items brought in by the guest; they are not considered items brought in within the meaning of Sections 701 et seq. of the German Civil Code (BGB). Liability of the provider according to these regulations is therefore expressly excluded. This also expressly applies to valuables that the guest keeps and/or leaves behind in the holiday apartment.

The landlord is not liable if the holiday or the rental property is affected by force majeure (war, civil unrest, storm surges, epidemics, fire, unforeseen construction noise, bad weather, cold, acts of terrorist violence, etc.). In such cases, any additional and/or rental costs incurred will be borne by the guest.

§ 12 Final provisions, severability clause

Changes or additions to the guest accommodation contract or these General Terms and Conditions can only be made in text form. Unilateral changes or additions by the guest are invalid. Our general terms and conditions are deemed to be accepted upon request and/or acceptance of the guest accommodation contract.

Should individual provisions of these General Terms and Conditions be or become wholly or partially ineffective, this should not affect the validity of the remaining provisions.

The invalid provision must be replaced by an effective one that comes closest to the economic and legal will of the contracting parties.